Unable to access database information
Answer
Confirm that you are using you CWC Username and Password on the CWC login screen.
If the login screen does not populate for you there's some issue with the proxy server. Try these steps.
- Clear browser cache & cookies
- Try another browser
- Temporarily disable any software firewall and/or anti-virus/spyware to see if this is causing the issue. Reenable after testing.
- Check the browser security settings
- Check the proxy details setup within the browser
- Try connecting from a different network or device
- If using a VPN, try connecting without the VPN